About
Great leaders don’t just give orders—they guide, support, and develop their teams. Coaching and feedback are essential skills that help leaders build trust, improve performance, and promote growth. In this interactive 3-hour webinar, you’ll learn practical techniques to coach employees effectively and provide feedback that motivates and inspires. Learning Objectives: Identify key coaching principles and feedback techniques that enhance team performance. Apply coaching strategies to guide employees in problem-solving and skill development in role playing scenarios. Evaluate different feedback approaches to determine the most effective method for various workplace situations. Training Outline: Module 1: Foundations of Effective Coaching The role of a leader as a coach Coaching vs. managing: Key differences Core coaching skills: Active listening, questioning, and building trust The GROW Model for coaching conversations Module 2: Delivering Feedback That Drives Results Types of feedback: Constructive, positive, and developmental The SBI (Situation-Behavior-Impact) Feedback Model Handling resistance and emotional reactions Encouraging a feedback culture within teams Training Output: Participants will engage in a role-play exercise, practicing a real coaching or feedback conversation based on a workplace scenario. This hands-on activity will help reinforce learning and provide immediate application of the skills gained.
You can also join this program via the mobile app. Go to the app